Part 1 of Essay
A secretary returning to an office job after a 25-year absence would have a difficult time coping with the changes that have taken place during that time. Changing technology would best describe the challenges facing today’s office worker. Two “buzzwords” which are currently being used in the office are desktop publishin ....

Part 2 of Essay
.... publishing to enhance their images. Electronic Mail The second “buzzword” being used extensively in the modern office is electronic mail (E-mail). E-mail is the sending, storing, and delivering of written messages electronically. Reiss and Dolan (1989, 529) identify two categories of electronic mail services: 1. In- house electronic mail. (E-mail which is run on a firm’s computer system.) 2. Commercial electronic mail. (E-mail which is supplied by organizations such as General Electric Information Servi ....