Part 1 of Essay
As a consultant hired to improve communication within the CareLink department amongst staff and management, an observation was made on how information is communicated to the staff. Management normally has Janie, Administrative Secretary type a memo and distributes to the mailboxes. In a recent problem, a change of an enr ....

Part 2 of Essay
.... program, effective July 1st we will begin to ask for citizenship or legal resident documentation before enrolling in the CareLink program. If documentation is not available the patient will be denied membership. (Simmons, Mrs. Juanita to Member Service & Education staff. 13 June 1998. Process Change - Residency Issue.) The communication effort failed via memo in this situation. The memo was typed and distributed June 13th. The only time the ten Member Service Representative received their correspondence is wh ....