Part 1 of Essay
In 1992, David Osborne, a journalist, and Ted Gaebler, a former city manager, wrote a best-selling book that became the handbook or inspirational guide for the Clinton Administration’s National Performance Review. Their book, Reinventing Government, How the Entrepreneurial Spirit is Transforming the Public Sector, leads ....

Part 2 of Essay
.... that the development of the bureaucracy cleaned up much of the corruption, but, “like a howitzer brought out to shoot ants, it left us with other problems.” The new problems grew out of the focus on internal processes and not, necessarily, effective outputs. The slower pace of society, technologies, and information availability allowed bureaucracies to be basically successful as it was still be able to handle the fundamental problems and services that the public wanted addressed. Osborne and Gaebler point out a ....